Privacy Policy

Last Updated: 02.05.2026

1. Introduction

1.1. This Privacy Policy describes how Tourivex (hereinafter — the "Company", "we", "us", or "our") collects, uses, stores, and protects personal data of Users (hereinafter — "you", "your", or "User") of the website tourivex.com (hereinafter — the "Website").

1.2. By using the Website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.

1.3. If you do not agree with this Policy, please do not use the Website.

1.4. This Policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. What Data We Collect

We collect the following categories of personal data:

2.1. Information you provide directly:

full name;
email address;
phone number;
date of birth (if required for booking);
driving license details (when required by Suppliers);
passport or Emirates ID details (when required by Suppliers);
payment information (processed by secure third-party payment providers);
communication content (messages to support, reviews, comments).

2.2. Information collected automatically:

IP address;
browser type and version;
operating system;
device type (desktop, mobile, tablet);
pages visited and time spent on the Website;
referring website;
search queries on the Website;
cookies and similar tracking technologies.

2.3. Information from third parties:

data received from Suppliers regarding bookings;
data from social media platforms (if you log in via Google, Facebook, Apple, etc.);
data from analytics and advertising partners.

3. How We Use Your Data

We use your personal data for the following purposes:

3.1. Providing services:

creating and managing your account;
processing booking requests and forwarding them to Suppliers;
facilitating communication between Users and Suppliers;
processing payments and refunds;
providing customer support.

3.2. Improving the Website:

analyzing User behavior and preferences;
developing new features and services;
fixing technical issues and improving performance;
conducting research and statistical analysis.

3.3. Communication:

sending booking confirmations and service notifications;
responding to your inquiries;
sending marketing materials, promotions, and newsletters (with your consent);
requesting feedback and reviews.

3.4. Security and legal compliance:

preventing fraud, abuse, and unauthorized access;
complying with legal obligations and government requests;
enforcing our Terms and Conditions and User Agreement;
protecting the rights and safety of Users, Suppliers, and the Company.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

4.1. Consent — when you voluntarily provide your data (e.g., subscribing to a newsletter).

4.2. Contract performance — when processing is necessary to fulfill our obligations to you (e.g., processing a booking).

4.3. Legitimate interest — when we need to operate, protect, and improve the Website.

4.4. Legal obligation — when required by law or government authorities.

5. Sharing Your Data

We may share your personal data with the following categories of recipients:

5.1. Suppliers — to fulfill your booking and provide rental services. The Supplier becomes an independent data controller for the data you share with them.

5.2. Payment providers — to process payments securely (Stripe, PayPal, local UAE payment gateways, etc.).

5.3. Service providers — third parties that help us operate the Website (hosting, analytics, email delivery, customer support tools).

5.4. Analytics and advertising partners — Google Analytics, Meta (Facebook) Pixel, and similar services for measuring website performance and ad effectiveness.

5.5. Legal authorities — when required by law, court order, or government request.

5.6. Business transfers — in case of merger, acquisition, or sale of the Company, your data may be transferred to the new owner.

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

6.1. The Website uses cookies and similar technologies to:

ensure the Website functions properly;
remember your preferences;
analyze traffic and User behavior;
personalize content and advertising.

6.2. Types of cookies we use:

Essential cookies — required for the Website to function (cannot be disabled);
Performance cookies — help us understand how Users interact with the Website;
Functional cookies — remember your preferences (language, currency);
Marketing cookies — used for personalized advertising.

6.3. You can manage cookies through your browser settings or our cookie banner. Disabling certain cookies may affect Website functionality.

7. Data Storage and Security

7.1. We store your personal data on secure servers and apply industry-standard technical and organizational measures to protect it from unauthorized access, loss, or alteration.

7.2. Security measures include:

SSL/TLS encryption of data transmission;
access controls and authentication;
regular security audits;
staff training on data protection.

7.3. Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7.4. We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Typical retention periods:

account data — until you delete your account;
booking data — up to 5 years for tax and legal purposes;
marketing data — until you withdraw your consent;
support communications — up to 3 years.

8. International Data Transfers

8.1. Your data may be transferred to and processed in countries outside the United Arab Emirates, including countries that may have different data protection laws.

8.2. When transferring data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.

9. Your Rights

You have the following rights regarding your personal data:

9.1. Right to access — request a copy of the data we hold about you.

9.2. Right to rectification — request correction of inaccurate or incomplete data.

9.3. Right to erasure — request deletion of your data ("right to be forgotten").

9.4. Right to restrict processing — request that we limit how we use your data.

9.5. Right to data portability — request your data in a structured, machine-readable format.

9.6. Right to object — object to certain types of processing (e.g., direct marketing).

9.7. Right to withdraw consent — withdraw your consent at any time, where processing is based on consent.

9.8. Right to lodge a complaint — file a complaint with the relevant data protection authority in the UAE.

To exercise any of these rights, please contact us using the details in Section 13.

10. Children's Privacy

10.1. The Website is not intended for use by children under the age of 18.

10.2. We do not knowingly collect personal data from children under 18.

10.3. If we become aware that we have collected data from a child under 18 without parental consent, we will promptly delete such data.

11. Marketing Communications

11.1. We may send you marketing emails, SMS, or push notifications about new features, promotions, and partner offers, but only with your prior consent.

11.2. You can unsubscribe at any time by:

clicking the "unsubscribe" link in any marketing email;
changing your preferences in your account settings;
contacting us directly.

11.3. Even if you unsubscribe from marketing communications, we will still send you transactional and service-related messages (booking confirmations, security alerts, etc.).

12. Changes to This Policy

12.1. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

12.2. The updated Policy will be published on the Website with a new "Last Updated" date.

12.3. For significant changes, we will notify you via email or a prominent notice on the Website.

12.4. Your continued use of the Website after changes are published constitutes acceptance of the updated Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Company Name: Tourivex City: Dubai, United Arab Emirates Website: tourivex.com